Refund policy

Returns

We want you to love what you ordered. If something isn't right, you can return it within 30 days of delivery for a refund.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your order number or proof of purchase.

How to start a return

Contact us through our Contact page with your order number and the reason for the return. We'll reply with return instructions and the address to send it to. Items sent back without first contacting us can't be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective, or wasn't what you ordered (see below). We recommend using a trackable shipping service, since we can't be responsible for returns lost in transit.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We'll make it right with a free replacement or a full refund — and you won't pay for any return shipping.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to post it. Original shipping charges (if any) are not refundable.

Exchanges

The fastest way to get a different item, size, or color is to return the one you have and place a new order for the one you want.

Cancellations

Need to cancel? Contact us as soon as possible. If your order hasn't shipped yet, we'll cancel it and issue a full refund. Once an order has shipped, it can't be cancelled, but you can return it under this policy.